Cancellation policy
Written plainly, because the usual version of this page is designed to be unreadable. If anything here is unclear, ask before you pay — we would rather answer a question than argue about it later.
Cancellation is free up to 30 days before arrival, with a full deposit refund. From 30 to 15 days you lose the deposit; inside 14 days, 50% is charged. One date change is free up to 21 days out, and we refund in full if weather stops a boat day.
- Free cancellation30+ days out
- Deposit lost30–15 days
- 50% chargedInside 14 days
- WeatherFull refund if we cancel
If you cancel
Percentages are of the total tour price, and are calculated from the date we receive written notice, not the date you decided.
- 30 days or more before arrival — deposit refunded in full, less any bank fees.
- 29 to 15 days — 50% of the deposit retained.
- 14 to 8 days — 50% of the total price retained.
- 7 days or fewer, or no-show — 100% retained.
Where a supplier has already charged us a non-refundable amount — a specific hotel rate, a domestic flight, a boat charter — that amount is passed through at cost whatever the date. We tell you which items those are in the proposal, before you confirm.
If you change dates
One change of dates is free up to 21 days before arrival, subject to availability and any seasonal rate difference. Inside 21 days we charge only what the suppliers charge us. Moving a trip into a different price season is not a free change — the difference is quoted before we confirm.
If we cancel
Occasionally we cannot operate: a route becomes unsafe, a supplier fails, a minimum group number is not met. In that case you receive a full refund of everything paid to us, or a move to alternative dates if you prefer. We do not offer credit notes in place of refunds.
Day tours and tickets
Free cancellation up to 7 days before the date. Inside 7 days, 50% is retained; inside 48 hours, 100%. Show tickets are often non-refundable by the venue — we tell you at booking when that applies.
Boat days, island trips and mountain days are cancelled when the marine or road conditions are unsafe. In that case we refund the cancelled component in full or move it to another day at no cost — your choice, not ours.
Our policy does not cover your reason for cancelling. If you cancel because of illness, bereavement or a flight cancellation, that is a claim against your travel insurance, not against us. Buy a policy with cancellation cover — it is the cheapest part of a trip.
The fine print, in short
Notice must be in writing by email to hello@travelthailandtour.com. Refunds are returned by the original payment method within 14 working days of agreement. We do not charge an administration fee on refunds.
This policy is governed by Thai law. Travel Thailand Tour Co., Ltd., TAT Licence No. 11/09876, registered at 128 Silom Road, Bang Rak, Bangkok 10500.
Last updated 18 October 2026. This page is a summary for customers; the binding terms are in your booking confirmation.
Can I transfer my booking to someone else?
Yes, up to 14 days before arrival, for multi-day tours, subject to the airline's name-change rules on any ticketed flights. No fee from us.
What if a flight is cancelled and I arrive late?
Tell us as soon as you know. Days missed because of a delayed arrival are not refundable, but we restructure the remaining itinerary at no extra cost so you still get the important parts.
Do you keep the deposit if I move to another year?
No, if it is more than 30 days out. The deposit moves with the booking once, at no charge.
Questions about a booking?
Ask before you pay. We would rather explain the policy than apply it.
Written and checked by the Travel Thailand Tour team, Bangkok · Last updated · Prices are per person and were correct at the time of writing.